Weekly Wrap

It's been another week of feature-packed announcements - see them all summed up below in your regular weekly wrap. 

Twitter’s new customer service tool aims to take your rant somewhere quieter


If you’re the type of Twitter user who enjoys using the platform to sound off about businesses and customer experiences, the social media site’s latest changes could affect you.

No, it’s not going to knock you off the platform for vociferously complaining about whatever services you’re unhappy with. Instead, it wants to make it easier for you to communicate with the company concerned.

Read more



Facebook plans to put ads inside Messenger, report says


The social network plans to start putting ads inside of its messaging platform, according to a new report from TechCrunch. The ads could launch in the next couple months, though the format of the ads is unclear.

The report, which cites leaked documents detailing Facebook's plans, suggests that ads inside of Messenger will be different than those that appear elsewhere on Facebook. The ads will only appear in message threads with businesses and businesses will only be able to serve ads to people who previously contacted them via Messenger.

Read more



Facebook makes it easier for Brits to report suicidal posts


Facebook users can share almost anything on the social network, from interesting news stories to silly GIFs, and sometimes their darkest thoughts. For several years, Facebook has offered concerned friends a way to flag posts that indicate suicidal moods or the potential for self-harm, via a clunky web form. The platform vastly improved on this last year by adding the flagging mechanism to the existing "Report Post" menu (accessible in the drop-down at the top right corner of any post). The new reporting tool debuted in the US originally and after being rolled out in Australia a few months ago, is now available to UK users.

Read more


Facebook and Twitter throw weight behind Apple


Facebook and Twitter are siding with Apple in its fight against a court order demanding the company help investigators break into an iPhone used by one of the San Bernardino attackers. 

A US magistrate ordered the firm to produce software that would give investigators access to the phone.

Apple has until Tuesday to challenge the order, setting the stage for a legal clash that experts say could change the relationship between tech companies and governments around the world.

Read more


Why BuzzFeed Is ‘All-In’ on Facebook Instant Articles, and Why the New York Times Is Not